Introduction

Understanding insurance, payments, and appointment arrangements helps avoid unnecessary stress and delays in your care. Clear information at the outset allows consultations, investigations, and treatment to proceed smoothly.

Insurance vs Self-Pay Patients

Most patients are seen using private medical insurance, while others choose to self-fund their care. If you are insured, it is important to confirm with your provider what consultations, investigations, and procedures are covered. Self-pay patients will be guided through available options and costs in advance so that decisions can be made with clarity.

Referrals – When They Are Needed

A GP referral is helpful but not always essential, particularly for self-pay patients. However, many insurance providers require a referral before authorising consultations, tests, or procedures. If you are unsure, it is best to check with your insurer or discuss this with the administrative team before your appointment.

How Appointments and Surgery Are Scheduled

Appointments are arranged through the practice team based on clinical urgency and availability. If surgery is recommended, a suitable date is planned after any required assessments are completed. Procedure codes and necessary information are provided to support insurance authorisation or self-pay arrangements.

Who to Contact for Queries

For appointment scheduling, insurance queries, or administrative questions, please contact the practice secretary or administrative team. Clinical concerns are directed appropriately to ensure timely advice and follow-up.

Footer Notes

Administrative requirements can vary between insurers and procedures. If anything is unclear, contacting the team early helps prevent delays and ensures your care progresses as planned.